Products Covered by This Policy
This Privacy Policy applies to all TNETIC products and services, including:
An AI-powered sales agent that engages leads and handles customer conversations across messaging platforms including Instagram, Facebook Messenger, WhatsApp, SMS, and web chat. AI Benta processes conversation data, lead information, and interaction history on behalf of our business clients.
A cloud-based attendance management platform for continuing professional development (CPD/CEU) programs, schools, Greek-letter organizations, houses of worship, conferences, and any events requiring registration, attendance tracking, surveys, certificates, and name badges.
A desktop application for tracking attendance at seminars, workshops, and training events using RFID or barcode scanners. This product operates locally on your device and may process attendee data for OSHA compliance documentation and reporting.
Information We Collect
The type of information we collect depends on which product or service you use and how you interact with us.
| Category | Examples | Applies To |
|---|---|---|
| Identity Information | First name, last name, username or screen name | All products |
| Contact Information | Email address, phone number, mailing address | All products |
| Account & Registration Data | Organization name, job title, account credentials, event registration details | i-Attend, AI Benta |
| Attendance Records | Event check-in/check-out times, CEU/CPD hours, certificates issued, survey responses | i-Attend, Event-Attendance Pro |
| Conversation & Interaction Data | Chat messages, lead qualification responses, messaging platform identifiers | AI Benta |
| Payment Information | Credit card number, expiration date, billing address (processed via encrypted payment gateway) | All products |
| Technical & Usage Data | IP address, browser type, operating system, pages visited, clickstream data, session duration | All products / website |
| Device Data | Device type, OS version, RFID/barcode scanner identifiers | Event-Attendance Pro, i-Attend mobile |
| Communications | Emails, support tickets, contact form submissions sent to TNETIC | All products |
How We Collect Information
- Directly from you — when you register for an account, complete a sign-up or contact form, purchase a product or service, or communicate with us by email or phone.
- Through our products — when event organizers or administrators configure and use i-Attend or Event-Attendance Pro to manage attendee data on your behalf.
- Through AI Benta conversations — when end users interact with an AI Benta-powered chat agent deployed by one of our business clients.
- Automatically — through cookies, web beacons, and analytics tools as you navigate our website or use our cloud-based products.
- From third parties — from messaging platforms (Instagram, Facebook, WhatsApp, SMS) when AI Benta is integrated with those services, subject to those platforms’ own terms and data-sharing agreements.
How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to operate, maintain, and provide the features and functionality of our products and website.
- Account management — to create and manage user accounts, process registrations, and authenticate users.
- Attendance & compliance records — to generate accurate attendance reports, certificates of completion, CEU/CPD documentation, and OSHA-compliant records on behalf of our client organizations.
- AI sales interactions — to power AI Benta’s lead qualification, conversation management, and sales automation workflows for our business clients.
- Payment processing — to process transactions securely via our payment gateway partners.
- Customer support — to respond to inquiries, troubleshoot issues, and provide technical assistance.
- Product improvement — to analyze usage patterns, fix bugs, and develop new features.
- Marketing communications — to send you information about our products and services, with your consent and subject to your right to opt out at any time.
- Security & fraud prevention — to detect, investigate, and prevent unauthorized access or fraudulent activity.
- Legal compliance — to comply with applicable laws, regulations, and legal obligations.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers — We share information with trusted third-party vendors who help us operate our business (e.g., payment processors, hosting providers, analytics services, email delivery services). These parties are contractually required to keep your information confidential and may only use it to perform services on our behalf.
- Business clients (i-Attend / Event-Attendance Pro) — If you are an event attendee, your attendance data is accessible to the organization that deployed i-Attend or Event-Attendance Pro to manage their event. That organization controls how your data is used within their event management workflow.
- Messaging platforms (AI Benta) — AI Benta integrates with third-party messaging platforms (Instagram, Facebook Messenger, WhatsApp, SMS providers). Information exchanged through these channels is subject to those platforms’ own privacy policies in addition to ours.
- Affiliates and resellers — We may share your information with affiliated entities we control, or with resellers who have already shared your information with us in connection with a product or service transaction.
- Business transfers — If TNETIC is acquired, merges with another company, or sells a line of business, your personal information may be transferred as part of that transaction. We will notify you of such changes.
- Legal requirements — We may disclose your information when required by law, court order, subpoena, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies & Tracking Technologies
We and our third-party partners use cookies, web beacons, and similar technologies on our website and products.
- Essential cookies — Required for the website and product functionality, such as maintaining your login session and remembering your preferences.
- Analytics cookies — Used by third-party services (such as Google Analytics) to collect anonymous information about how visitors use our site. This helps us improve performance and user experience.
- Advertising cookies — We may serve interest-based advertisements using third-party ad services. These use behavioral data (not your personal information) to show you relevant ads based on your browsing activity. We will provide notice and the opportunity to opt out of behavioral advertising.
- Web beacons — Small electronic images embedded in web pages or emails that help us track page visits, email open rates, and traffic patterns.
You can configure your browser to refuse all cookies or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality of some parts of our website or products.
Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website and cloud products
- Encrypted storage for sensitive data including payment information
- Access controls limiting who can view or process personal information
- Regular security assessments of our systems and infrastructure
International Data Transfers
TNETIC stores and processes all personal information on servers located in the United States. If you access our products from outside the United States, please be aware that your information will be transferred to, stored, and processed in the US.
For users in the European Economic Area (EEA), the UK, or other regions with data transfer restrictions: by using our products, you consent to the transfer of your personal information to the United States. Where required by applicable law, we rely on appropriate safeguards (such as standard contractual clauses) to protect your information during such transfers.
Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our products and services
- Comply with legal, regulatory, or contractual obligations (e.g., OSHA compliance records)
- Resolve disputes and enforce our agreements
Attendance records and certificates generated through i-Attend or Event-Attendance Pro are retained in accordance with the requirements of the client organization and applicable professional licensing regulations. When you request deletion of your account or data, we will remove your information within a reasonable timeframe, unless retention is required by law.
Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request that we correct inaccurate or incomplete information.
- Deletion — Request that we delete your personal information, subject to legal retention requirements.
- Restriction — Request that we restrict our processing of your information in certain circumstances.
- Portability — Request that we provide your personal information in a structured, machine-readable format.
- Objection — Object to our processing of your information for direct marketing purposes.
- Withdrawal of consent — Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at hello@tnetic.com. We will respond within 30 days. We may require verification of your identity before processing your request.
European Privacy Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) or UK GDPR applies to our processing of your personal information. We process your personal data under one or more of the following legal bases:
- Contract performance — Processing necessary to provide the product or service you have requested.
- Legitimate interests — Processing for purposes such as improving our products, preventing fraud, and protecting our legal rights, where these interests are not overridden by your rights.
- Consent — Where you have provided explicit consent, such as for marketing communications.
- Legal obligation — Processing required to comply with applicable law.
In addition to the rights listed in Section 10, EEA and UK residents have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). In the EU, you may contact your local Data Protection Authority (DPA).
Where TNETIC processes personal data as a data processor on behalf of a client (e.g., an organization using i-Attend), GDPR requests should be directed to that client organization as the data controller.
Children’s Privacy (COPPA)
Our products are designed for use by businesses and adult professionals. We do not knowingly collect personal information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe your child under 13 has submitted personal information through one of our products or website, please contact us immediately at hello@tnetic.com. We will promptly remove such information from our active records upon verification.
For school clients using i-Attend to track student attendance, it is the responsibility of the school organization (as data controller) to ensure appropriate parental consent and COPPA/FERPA compliance for student data.
Email Communications & Opt-Out
If you provide us with your email address, you may receive messages from us including:
- Transactional emails (account confirmations, receipts, password resets) — required for service delivery and cannot be opted out of while your account is active.
- Product updates and feature announcements
- Marketing emails about TNETIC products and services
You may opt out of non-transactional emails at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Contacting us at hello@tnetic.com with your opt-out request
Similarly, if you have provided your phone number, you may receive informational pre-recorded messages. You may opt out by following the instructions in the message or by contacting us directly.
Please note that electronic communications sent through our system are treated as confidential in accordance with the Electronic Communications Privacy Act of 1986 (18 U.S.C. §§ 2701–2711), except where disclosure is permitted or required by law.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. When we make changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on this page
- For material changes that are less restrictive on how we use your personal information, obtain your consent before implementing those changes
Your continued use of our website or products after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to our Privacy Officer:
TNETIC, Inc. — Privacy Officer
Mailing address: Elgin, IL 60123
Email: hello@tnetic.com
Phone: (312) 970-9589
We aim to respond to all privacy-related inquiries within 30 days. For urgent data security concerns, please mark your email subject line “URGENT: Privacy.”